Who We Are

Rio Rancho Hardware operates two locations in Rio Rancho, New Mexico, proudly serving our neighbors since 1989. Our website — rioranchohardware.com — is an extension of our commitment to helping you find the tools, advice, and support you need for your next project.

What Information We Collect

We collect limited information to help us serve you better. This may include:

  • Name and Contact Info (when you fill out a form or join the Toolbox Club)

  • Email Address or Phone Number (to send rewards, updates, or respond to your questions)

  • Your Preferred Store Location (so we can direct your messages or offers to the right team)

  • Google Analytics Data (non-personal data like page visits, browser type, and time on site to help us improve your experience)

How We Use Your Information

We use your information to:

  • Respond to your questions or service requests

  • Send Toolbox Club rewards and updates (if you’ve opted in)

  • Share store events, promotions, or product updates

  • Improve website content and navigation

We do not sell, trade, or rent your personal information to anyone — ever.

How We Protect Your Information

We take your privacy seriously. Our website uses basic encryption and trusted tools to protect your data. Only authorized team members or service providers (like email platforms or rewards program partners) can access your information — and only for the purpose of serving you.

Data Security & Breach Notification

In accordance with the New Mexico Data Breach Notification Act, if your personal information is ever involved in a data breach, we will notify you within 45 days of discovering the breach, as required by law. We are committed to transparency and protecting your information to the best of our ability.

Third-Party Tools

We may use trusted third-party services such as:

  • Google Analytics – to understand how people use our site

  • Rewards Program Providers – to manage Toolbox Club accounts and rewards

  • Email Marketing Tools – to send newsletters, promotions, and account updates

These partners are not allowed to use your data for their own marketing purposes.

Your Rights

You can always:

  • Opt out of marketing emails or texts at any time

  • Request a copy of the information we’ve collected about you

  • Ask us to delete your information from our systems

To make any of these requests, just email us at [email protected] or call (505) 891-2300.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time to reflect changes in our services or technology. If we do, we’ll post the revised policy here and update the Effective Date at the top.

Questions?

If you have questions about our privacy practices, please contact us:

📞 (505) 891-2300
✉️[email protected]
📍 Or visit either of our store locations — we’re always happy to help.

Site Credits

This website is proudly supported by HSME.co – Hardware Store Marketing Experts.

Copyright © 2025 Rio Rancho. All Rights Reserved.